How our Technology, Applications and Self Service Platform Combine to Improve Healthcare Delivery


For Patients

  • Register as an existing or new patient, complete patient take package, complete patient forms and provide payment information (insurance, credit or bank information)
  • Manage Health Records by uploading existing PDF copies of labs, medical and prescription records. When enabled, and user has an account on G-PRM with another health organization, the patient is able share their health information with new provider organizations.
  • Search, locate, and contact health care services and professionals from within their applications either using the loaded provider lists or using the chatbot to find out closest provider, hours, specialty and current wait times.
  • Manage Medications as prescribed by provider, track inventory and get detailed information about medication interaction, instructions and side effects. Descriptive media such as videos and infographics can be accessed through the platform to help patients adhere to prescribed medications.
  • Track Adherence to medications and prescribed protocols by confirming when they have followed provider instructions and link these actions to Outcomes.
  • Communicate, consult, and interact with providers in real time either via messaging, telephone or telehealth on all aspects of their healthcare journey, including clinical, administrative, and financial.
  • Synchronize calendar events associated with the diagnostic, treatment, and follow-up phases of their healthcare journey.
  • Manage and monitor the results of interventions, medications, lab tests and other procedures associated with treatment plans prescribed for their healthcare journey.
  • Use the Chatbot to get around the clock support for common questions and information.

For Doctors

  • Visualize their organization performance in a configurable dashboard and track key performance measures.
  • Onboard a new patient, create patient chart and add notes. They are able to configure the patient view based on their needs.
  • See Prescriptions and initiate dosage changes and renewals via 3rd party prescription integration.
  • Manage calendars for clinical staff, rooms and assets allowing the provider organization to efficiently make changes in real time that will be pushed to the patient applications.
  • Securely communicate and share information with the patient using the message center.
  • Manage patient documentation, collecting and uploading new patient information directly into the patient chart.
  • Manage patient consents and e-signatures through the integration of DocuSign (Adobe and other tools supported).
  • Manage and view questions and answers used for chatbot training. Allow real time update of unanswered questions via the chatbot.
  • Create and manage checklists to allow automation of patient tasks and reminders.
  • Manage Patient Billing through third party integration and simplified UI. Bills can be sent directly to patient apps, schedule reminders on calendars and allow mobile processing to help facilitate collections.
  • Create and generate reports across all patient and provider data, tracking any changes to the organization performance on a real time basis.
  • Manage users, their availability (links to clinical calendar) and location so as to effectively manage the patient allocation across multiple providers, resources and centers.
  • Manage disease specific requirements and apply customized workflows that help reduce readmission. Improve outcomes and track patient progress.

Our Technology

The Genus PRM solution is a cloud-based, HIPAA compliant platform that integrates
into any existing Electronic Medical Record (EMR), Electronic Health Record (EHR),
Billing and Practice Management System (PMS) to help healthcare providers deliver transformative change to their patient population. Genus’ service based architecture is a Lego®-like approach to system design that establishes a solid foundation for the continuous
expansion and upgrade of services for existing and new users alike (i.e. patients,
providers, and administrators).