Is Staffing Costs Holding Back Your Business? Learn what you can do to grow without adding more staff.
Research shows resourcing costs make up to 50% of a given clinic’s operating costs and are rising. Operating costs are on their way up as a result of a tight labor market and staff turnover costs clinics $18,000 to $40,000 in lost productivity, recruiting expense and training time.
The promise of Technology making Doctor’s lives easier and business operation simpler has yet to be materialized. Most systems in clinics are built on legacy technologies that are not integrated. Systems typically require days if not weeks of training, are hard to support and when additional functionality is needed providers are at the mercy of vendors with limited understanding of modern platforms.
A new breed of solutions is entering the healthcare market that promise to bring positive change.
What does it mean for you?
- Automation is happening
Automation is a big part of the new breed of healthcare systems. Routine tasks such as patient intake, bill collection, appointment reminders and even prescription refills are now being automated. Imagine a patient who can download your clinic’s app, complete the intake package and sign consent documents all while sitting on a bus on their way to work.
Information collected is pushed into your legacy EMR and when the patient walks in, your team knows who they are, what their insurance covers and the doctor reviews their entire medical history before actually seeing the patient.
Automation can also take over scheduling and calendar management. While many providers are reluctant to disclose their availability to patients directly, a handful of clinics are testing ways for patients to book appointments remotely. This reduces patient-doctor friction by allowing patients to manage their appointments themselves without needing to call and stay on hold with an admin person.
- Cloud is desirable
Cloud is another technology that is changing the way health systems operate. The majority of the world’s health organizations are running technology developed when the doctors using them were children.
Think of your mobile phone today. It has application running that are purely Cloud based. A set of systems that operate on shared server environment more often than not hosted by Amazon, Google or Microsoft. The tools you use on your phone are vastly more sophisticated than anything you use at your clinic. Whether social media tools like Twitter, Instagram, Facebook, or productivity tools like Mail or Calendar, they are superior to most systems running patient data at the clinics.
A few years ago something incredible happened, all the major tech companies stopped investing in locally installed and managed servers and software. This means that security firms are only focused on making cloud more secure, while network companies are investing in making Cloud faster and better. Every major software company shifted to Cloud solutions. The companies which haven’t will either have to die or change.
In the Cloud, in addition to increased security, you now get scalability, redundancy, access, 24/7 software operations, constant backup and the promise that your patients and staff can always get to your data anywhere. The nice thing about all of this; it’s free. Your typical SaaS license will come with a host of services that will reduce your costs dramatically. No longer will you need expensive IT staff supporting ageing data bases and software that operate on old unsecure servers.
Imagine no database cost, no connection cost, no cost for a new report, no storage costs, no nickeling and diming over adding an interface to another system. It is all included.
Move to the Cloud. Move now.
- AI is a Game Changer
Artificial Intelligence (AI), or Data Science as it is known formally in Engineering circles, is going to rewrite the book on how healthcare is managed. You are already using some version of AI, even if you don’t know it. If you see an online advertising, that’s driven by some AI. If you use Google search, AI drives it. If you shop at Amazon, AI drives it. It is everywhere, and we mean EVERHWERE! Perhaps not everywhere, it’s likely not in your current EMR.
AI is being integrated with every modern platform because data is now the new coal. It is the new oil. Whoever has data is sitting on a proverbial “gold mine” – except when you are sitting on the data in some disconnected legacy database that doesn’t really talk to anything. You will need to go through some pretty expensive mining to get the ore out.
AI is driving patient engagement, responding to their inquiries, monitoring their compliance with medication prescriptions, and sending them reminders with instructions on how to take meds. AI is helping patients navigate complete treatment protocols by serving relevant data when the patient is most likely to consume it. Imagine an AI that can predict which embryo would be the ideal specimen for transfer given a patient. Or an AI that can accurately analyze an image of a bruise from subcutaneous shots to determine whether it is serious or just bruising. An AI is right now serving tips to a young mother on how to sleep train her infant.
AI can answer calls, help patients, train employees and will change your practice forever.
Learn about it. Use it. Adopt it.
We are living through one of the fastest periods of transformation since the Industrial Revolution. We are seeing technologies invented, matured and evolved into a new species within a few years. Where systems developed on technology invented in the 70s and 80s are keeping business growth at bay, adopting new systems allow health organizations to scale exponentially.